Refund & Return Policy – Maison Euphore
At Maison Euphore, customer satisfaction is important to us. This policy outlines how refunds, exchanges, and returns are handled.
Return Conditions
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Returns must be requested within 30 days of receiving your order.
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Products must be in original condition, unworn (trying on allowed), unwashed, undamaged, with tags and in the original product bag.
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Hygiene products such as underwear and intimates are non-refundable.
Refunds & Store Credit
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Refunds may be issued as store credit or back to the original payment method.
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Refunds are processed within 7 business days after the returned item has been received and inspected at our warehouse.
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If an item is returned with minor damage or missing packaging, Maison Euphore reserves the right to issue a partial refund.
Exchanges
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Exchanges are available for size or color.
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Products can be exchanged free of charge, with the customer covering only the return shipping cost. This helps us reduce waste and support eco-friendly shopping.
Return Process
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Contact us at returns@maisoneuphore.com before sending any item back. Unapproved returns will not be accepted.
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Once approved, you will receive instructions with the return address.
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Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method.
Non-Refundable Situations
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Incorrect or incomplete shipping addresses provided by the customer.
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Packages delayed or held at customs (Delivered Duty Unpaid terms apply – see Shipping Policy).
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Items returned without prior approval.
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Hygiene products (e.g., underwear).
Contact
All refund, return, or exchange requests must be submitted to returns@maisoneuphore.com. We typically respond within 24–48 hours.